Yes, it's real and it is not easy to reset the password.  You will find conflicting information on the password requirements even with the same page it implies you need 2 examples of uppercase, lowercase, punctuation/symbols and numbers but that is false.

It is compounded worse that it never gives you the correct information below unless you are in private mode in your browser.

Here is what you really need for a working and insecure Alibaba password:

1. 3 Uppercase Characters
2. 3 lowercase characters
3. 3 numbers
4. length between 7-20 characters.

Do not use spaces, do not use special symbols or it will reject the password as: Setup does not meet the requirements, please resetting

Why is this confusing?  

See what Alibaba's help page says/completely wrong:

If you can not sign in, please go to the Sign In page and click "Forgot Password?" to reset password.

When creating your new password, please ensure it is 6-20 characters long and contains at least two types from uppercase letters, lowercase letters, numbers, and punctuation.

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