These are the only two I've encountered but here is the low-end and note my story is not at all unique.
In my case I was scammed out of money and did not receive any service at all from either company.
Santrex Review/Scam/Complaint
Santrex never provided any working server, I believe it was just a dummy management Solus server because the server said it was booted but never connected to the console. I complained to them and eventually the support adm........