/ Asus VE247H 23.7" Inch LCD/LED Backlit Monitor Dead/Stuck Pixel Policy Complaint - rtt - IT Resource

Asus VE247H 23.7" Inch LCD/LED Backlit Monitor Dead/Stuck Pixel Policy Complaint

I've thought for awhile that Asus has been banking on its years old reputation for quality amongst gamers and enthusiasts and I think I'm right.  My Asus VE247H Monitor with a supposed 2MS refresh rate has 1 red/stuck/dead pixel but fortunately it can only be seen on a non-true black picture or against a blue screen.

I have several Asus products and find they're all of fairly poor quality.  First of all their motherboards have given me the most issues of any brand, they tend to be unstable and some models have crashed during heavy IO.  This is off-topic but Gigabyte is my favorite MB manufacturer, they have great features, prices and most of all have been the most dependable for me.

As someone on a forum pointed out, ASUS has decided to tell us what the "ultimate viewing experience" is and that it's 3 to 5 defective pixels.  But like most normal humans, the ultimate viewing experience is obviously 0 pixels........wait but when I bought an ASUS I agreed to that it's 3-5 dead pixels :)

ASUS conforms to the acceptance level between 3 to 5 defective bright/dark pixels. In order to deliver ultimate vision experience to ASUS customer, if your panel is less than or equal to the above number of dots, then, it is considered as an acceptable LCD monitor

I bought my monitor from DirectCanada and they won't RMA it because they have to follow the manufacturer's policies which also applies to Newegg and most other discount etailers.  I don't blame DirectCanada but rather Asus.

At the end of the day I'm frustrated by this stuck red pixel but at least it's not noticeable in most situations, rather than being completely dead and for the price I paid I couldn't have gotten a bigger screen.

It should be noted that Asus doesn't even make this screen, it's made by Ancor Communications according to NVIDIA's Linux driver.  I guess you get what you pay for.

Possible Solution:

You could try using this online tool to identify and fix bad pixels:

http://www.flexcode.org/lcd2.html

It hasn't worked for me but I swear the dead pixel is slightly less noticeable/bright now.  Maybe I'll let this program run overnight and check the results.  It's worth noting that some users have reported that over time these red pixels sometimes disappear.  I also read applying gentle pressure to the area can help but it didn't for me.

 

Read the  Asus Dead Pixel Policy


LCD Panel Bright/Dark Dot Warranty & Regulation


Since LCD panel is made up of millions of micro electronic pixels, if one pixel no longer functions normally, it will become a bright or dark dot. By ISO 13406-2 standards, ASUS conforms to the acceptance level between 3 to 5 defective bright/dark pixels. In order to deliver ultimate vision experience to ASUS customer, if your panel is less than or equal to the above number of dots, then, it is considered as an acceptable LCD monitor.In addition, the Premium Range of ASUS LCDs offers a unique Zero Bright Dot (ZBD) warranty.Please refer to ASUS LCD Monitor Bright/Dark Dot Warranty Table below.



TAKING CARE OF YOUR LCD:



  1. Turn off the LCD if you will not use it for a long time. Doing this will help you save electric power consumption and prolong your LCD's life.
  2. Do not touch the LCD with your fingers, sharp, and/or hard object so as not to scratch the LCD.
  3. Use monitor-cleaning sheet to lightly wipe off dirt from the LCD. Do not use your fingers!
  4. Do not use any chemicals or detergents to clean the LCD.
  5. Use screen saver to avoid the damage caused by long-term static (non-moving) images displayed.


ASUS LCD Monitor Bright/Dark Dot Warranty Table:


Applied Models

: General ZBD Models


After Purchase

Bright Dot

Dark Dot

12 months

0

≦5

13~36 months

≦3

≦5


Applied Models

: PA Series


After Purchase

Bright Dot

Dark Dot

36 months

0

≦5


Applied Models

: Non-ZBD Models


After Purchase

Bright Dot

Dark Dot

36 months

≦3

≦5


  1. A Pixel consists of sub-pixels: one red, one green and one blue dot. A bright dot is a sub-pixel that is always on under Black pattern. A dark dot is a sub-pixel that is always off under any pattern.
  2. Micro Dot, less than or equal to 1/2 dot (50μmφ), is excluded in the warranty
  3. Non-ZBD/ZBD warranty models may vary from different regions.

 

 


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