This is certainly a poor design, as you can read many seasoned admins who have updated their iDRAC only to have it killed. One possible cause is not by doing all the incremental updates, doing updates from an old iDRAC to one many revisions newer is a sure way to kill things, but even then there is no guarantee based on the amount of failures. List of threads of people's dead iDRAC's:........

Are you new to the company, datacenter or a third party who is responsible for deploying a fleet of servers from scratch. The first step is to normally login to the KVM so you can perhaps manually reinstall, PXE boot the Cloud Image or reimage/reinstall an OS but you need access to the KVM/IP or what Dell calls iDRAC. It's common that you may have forgotten this information or that another employee or colleague has changed the info and did not tell you, that they have left the........