Yes, it's real and it is not easy to reset the password. You will find conflicting information on the password requirements even with the same page it implies you need 2 examples of uppercase, lowercase, punctuation/symbols and numbers but that is false.
It is compounded worse that it never gives you the correct information below unless you are in private mode in your browser.
Here is what you really need for a working and insecure Alibaba password:........
This is the goto guide for all things Hong Kong Internet and Datacenter.
In our 2024 VPS Server/Cloud Buyer's Guide, we place the location of your VPS/hosting........