Santrex is widely known as not only a company that does not provide what the customer asks, but when they do provide something it is often out of spec or an extremely poor and unreliable service with fees being stolen due to phony TOS violations.
I thought I'd add it's ironic that they make up phony TOS SPAM notices to steal money and yet they are actually SPAMMERS themselves (if you use RBL's you'll probably find their e-mails blocked):
* 2.5 URIBL_SBL Contains an URL listed in the SBL blocklist * [URIs: santrex.net]
Here are links to Santrex complaints/reviews/scams that tell a similar story about Santrex:
Report Santrex to the local UK government by filling out this simple form (eventually they will be shut down if we all complain):