Here's the link to the warranty checker and from there you can also create an RMA:

https://myapps.taec.toshiba.com/myapps/admin/jsp/webrma/addRequest1NoLogin.jsp

Note that the serial# shown in SMART is not complete as is the case for many other brand sof HDDs.

For example a 2TB Toshiba shows the following Serial Number in SMART:

Device Model:     TOSHIBA DT01ACA200
Serial Number:    Z2U9JKUAS
Firmware Version: MX4OABB0
 

But if you enter Z2U9JKUAS into the Warranty Checker, it will say "Not Under Warranty" and to "Call Toshiba".  On the physical drive, there is a space after Z2U9JKUAS with a "TZ5".  You need to enter it as " Z2U9JKUASTZ5" to check the warranty and to do an RMA.

I still have no idea why there is no formal documentation about this from manufacturers or that their system can't work with the main Serial# from SMART.

toshiba, warranty, rma, infohere, checker, https, myapps, taec, admin, jsp, webrma, addrequest, nologin, sof, hdds, tb, dt, aca, z, jkuas, firmware, mx, oabb, quot, tz, jkuastz, documentation, manufacturers,

Latest Articles