Cisco CME How To Enable ACD hunt groups

In our example below, we create 2 hunt groups.

You could assume the #1 group is sales and #2 group is support etc.. and you can create more as needed.

The main part of hunt is the "list" option where you add each phone number that is to be part of the group

ephone-hunt 1 sequential
 pilot 2001
 list 1234
 timeout 10

ephone-hunt 2 sequential
 pilot 2002
 list 5678
 timeout 10

 

ephone-hunt 1 sequential
This sets up the first hunt group. The keyword sequential specifies that calls will be sent to each phone in the list one by one until someone answers, or the list is exhausted.

pilot 2001: This is the number used to reach the hunt group. When someone calls this number (2001), the system will follow the hunt sequence.


list 1234: This is the list of ephone-dn (directory numbers) the call will be routed to. In this case, the call will be sequentially forwarded to phones associated with extension 1234.


timeout 10: This is the amount of time (in seconds) the system will wait before trying the next phone in the sequence. In this case, it will wait for 10 seconds before forwarding the call to the next phone.


Tags:

cisco, cme, enable, acd, groupsin, groups, etc, quot, ephone, sequential, timeout,

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