Cisco CUCM Unified Communication Manager Howto Guide and Tutorials

Install Issues:

How to Make CUCM iso /modify to work on non-VMWare machines like QEMU/Xen/OpenStack

If you get kernel panic errors in VBOX usually disabling Nested Paging will fix the issue (thanks to Mark). error is caused by having the wrong VDX pattern (change it do sd per guide link above) and/or the wrong VM Specs (Cisco requires 4GB of RAM and 80GB of space).

If you get a critical error it is also likely due to wrong specs.

If you get a failure on the DB Install phase (especially 3/4 or 4/4) it is usually a performance i/o bottleneck.  Make sure you nothing else is running on the machine/server and reinstall again.  Using old slow HDDs usually fails and does not work (eg. if your transfer speed is 90MB/s it will probably fail to install).

Don't panic but during install the screen will go black after some time especially during the database install phase.  Just hit the arrow or spacebar key and you should see your screen again.

Shutdown/restart the actual server

utils system shutdown
utils system restart

show hostname

show myself

change set or reset password

set password user [username]

set hostname

set network hostname

service management

utils service restart servicename

utils service stop servicename

utils service start servicename

utils list services

restart ntp (note it is unique from the normal service syntax above)

utils ntp restart

restarting the Tomcat webserver is a common one if you are GUI is not working:

utils service restart Cisco Tomcat

restart the database

utils service restart A Cisco DB

Do not press Ctrl+C while the service is restarting. If the service has not restarted properly, execute the same command again.
Service Manager is running

*It can take 5-10 minutes on average and you will not be able to access the server's GUI during this time.

start/stop network

set network status eth0 up

set network status eth0 down

check db replication status

utils dbreplication runtimestate

network utils

utils network ping
utils network traceroute
utils network arp list

show tech network routes

set new default gateway:

set network gateway

set new ip and default gw:

ip subnetmask gateway

set network ip eth0

dhcp enable/disable

set network dhcp eth0 enable

set network dhcp eth0 disable

system stats

utils iostat

show status
show process list
show network eth0
show memory modules
show hardware

Issues adding a subscriber node to the publisher

Cannot find server on node:

1.) You didn't add the Subscriber in the Publisher and specify the IP assigned to the subscriber.

Login to the GUI, go to System -> Server

CUCM System - Server Screen to add SubscriberCUCM System - Server Screen to add SubscriberCUCM System - Server Screen to add Subscriber

2.) You specified the wrong machine/hostname for the Publisher.  Go to the CLI and type "show myself" to verify.
3.) You get an NTP error.  Usually rebooting fixes this. (especially if you've changed the password)

utils ntp restart

Otherwise check your networking and that the NTP servers are accessible.

4.) Your security password may be wrong.  Try to reset it and see if your "old" password is correct.
Security password is different from the admin password.

Database Sync Errors:

Usually this is caused by the Subscriber not being able to connect to the Publisher because both were booted at the same time.
The best thing is to reboot the Publisher or restart the database.  If that doesn't work read below.


Changes not being reflected on other machines in cluster

There is probably a communication issue, use utils network ping to make sure the nodes can communicate.  If they have communication you can use Cisco's dbreplication troubleshooting guide. Here is Cisco's guide

utils dbreplication runtimestate

admin:utils dbreplication runtimestate

Server Time: Mon Nov 16 23:03:35 PST 2020

Cluster Replication State: BROADCAST SYNC ended at: 2020-11-11-09-29
     Sync Result: SYNC COMPLETED on 718 tables out of 718
     Sync Status: All Tables are in sync
     Use CLI to see detail: 'file view activelog cm/trace/dbl/20201111_092530_dbl_repl_output_Broadcast.log'

DB Version: ccm12_0_1_10000_10

Repltimeout set to: 300s
PROCESS option set to: 1

Cluster Detailed View from realtechtalkPub (2 Servers):

                                      PING      DB/RPC/   REPL.    Replication    REPLICATION SETUP
SERVER-NAME         IP ADDRESS        (msec)    DbMon?    QUEUE    Group ID       (RTMT) & Details
-----------         ----------        ------    -------   -----    -----------    ------------------
realtechtalkPub         0.060     Y/Y/Y     0        (g_2)          (2) Setup Completed
realtechtalkSub         0.523     Y/Y/Y     0        (g_3)          (2) Setup Completed

Run the above command, if the code is anything other than 2 you have a problem with replication.  You can repair tables or do replication from scratch to fix it.

Cisco recommends trying to repair the tables first (this does not work sometimes):

utils dbreplication repair all

You can replicate from scratch if repairing didn't work which takes about an hour on a freshly installed sub:

I recommend that you replicate from scratch on ONLY the subscriber that is having trouble:

#(Only on the publisher)    utils dbreplication stop   #(Only on the affected subscriber)     utils dbreplication dropadmindb  
#(Only on the publisher ) utils dbreplication reset

During the time you may get a Setup Failed Error and be in State 4 but as long as you have connectivity it should complete go back to State 4 for RTMT. The process will take about an hour and you will be in state 4 for most of the time even though the process will end up completing.  It seems to take a long time to drop the db.  *Credit to Liz


Issues with Bulk Administration Tool (BAT)

1.) Make sure you enable Macros in Excel

The .xlt file works with 32-bit Office/Excel only with Visual Basic.  If you cannot install Office 32 there is a work around from Cisco to modify the VB code: 

*Thanks to Corey

2.) Export using the "Export to BAT format" button on the last column:

Cisco CUCM BAT Tool Export Button


LDAP Sync Issues

Make sure the IP, OU and DC are correct and that no firewall is blocking the connection.  Also make sure that your user's have the last name field filled in and other mandatory fields or the user(s) will fail to sync.  LDAP synchronization on average may take about 20 minutes.

To force it you can click on "Perform full sync now"


VM/Hardware Requirements

How To Enable IP Cameras in Phones (eg. 8845 9971)


How to reset the Web Admin/GUI Username or Password in CUCM

Oops you forgot the username or even the password and can't login to your CUCM?  As long as you can login to the CLI you can use these commands:

Reset the username (eg. you don't recall what username you specified as the web admin GUI user!)

utils reset_application_ui_administrator_name

You need to reset the web admin GUI password

utils reset_application_ui_administrator_password

How To Reset Security Password

set password user security

If you don't know any of your passwords you can use the CUCM Password Recovery tools:

login with the following through the CLI (you will probably be prompted to insert your .iso or DVD)

user: pwrecovery

pass: pwreset


Network will not work after changing VM NIC Mac Address:

I have even mounted the image using: guestmount -a cucm12-publisher.img -m /dev/sda1 mount

I have tried the below but it still not work.  Neither does setting the IP manually or by DHCP or by setting the network up and down.

Then I deleted /etc/udev.d/rules.d/70-persistent-net.rules since it has the old MAC address.  It then gets regenerated by udev properly upon reboot.  You could change the file and edit the MAC but that breaks things for SELINUX

# line, and change only the value of the NAME= key.

# PCI device 0x1af4:0x1000 (virtio-pci)
SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="52:54:00:12:34:56", ATTR{type}=="1", KERNEL=="eth*", NAME="eth0"

# PCI device 0x1af4:0x1000 (virtio-pci)
SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="b3:24:a8:f3:fe:ee", ATTR{type}=="1", KERNEL=="eth*", NAME="eth1"


CUCM 12 Partition Layout:

/dev/sda1 has all of your typical Centos/RHEL /etc stuff and OS config as you would expect

It seems the networking /etc scripts don't entirely change or control things as expected.

/dev/sda2 on a new install is empty

/dev/sda3 is grub

Filesystem                           1K-blocks       Used  Available  Use%
cucm12-publisher.img:/dev/sda1        21688188   12498224    8968292   58%
cucm12-publisher.img:/dev/sda2        21688188      44992   20534820    1%
cucm12-publisher.img:/dev/sda3          245679       2323     230249    1%
cucm12-publisher.img:/dev/sda6        75790432   14875408   57058384   20%

/dev/sda6 has a lot of interesting stuff:

adminsftp                  bps          certs     drf  lost+found  ontape_backup_done  pns          sdlhelper  stlphelper          upload  whousesme
backup-sysctl.conf.append  capture.txt  download  log  moh         ontape_backup.gz    rpm-archive     sysctl.conf.append  var

CUCM Install Errors? errors are usually caused by insufficient hard drive space.  Make sure your HDD is at least 80GB. errors can also be caused if you are trying to install on non-VMWare/KVM without virtio and not setting the vd pattern to sd ( check the CUCM ISO modification guide )


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