Hitachi HDD/Drive RMA Process Experience

The first Hitachi Deskstar 2TB 5K3000 drive I bought arrived DOA for whatever reason (not recognized by the BIOS or OS).  Perhaps it was shipping since I bought only 1 hard drive.  When I bought 4 through another Vendor, all 4 checked out fine.

I was worried about the RMA process because a lot of people have complained about Hitachi taking weeks to send out their hard drive and almost implied the warranty is useless.

I'm happy to report that my experience was great and quite easy.  Hitachi's system e-mailed me and their on-line status shows the progress of the RMA, whether or not they received the drive, and if they've shipped a new one back.

RMA number: 3xxxxxxx

The returned defective hard disk drive was received and the replacement hard disk drive was shipped.

RMA issued on 2011-09-09

Defective hard disk drive received on 2011-09-14

Replacement hard disk drive sent on 2011-09-15

Here's a convenient link to Hitach's RMA Process

http://www.hitachigst.com/portal/site/en/support/warranty/

Step 2 is handy to lookup your warranty status (shows if the product is under warranty and when it expires).


Once again I\'ve sent in 3 drives for RMA, they were shipped the next day.  I think that Western Digital takes far longer, it seems to take several days to get anything back from WD:

 

RMA number: 3xxxxxxxx

The returned defective hard disk drive was received and the replacement hard disk drive was shipped.

RMA issued on 2013-05-27

Defective hard disk drive received on 2013-06-28

Replacement hard disk drive sent on 2013-06-29


Tags:

hitachi, hdd, rma, experiencethe, deskstar, tb, doa, bios, os, shipping, vendor, complained, implied, warranty, mailed, ve, shipped, xxxxxxx, defective, disk, replacement, issued, hitach, http, www, hitachigst, portal, en, lookup, expires, western, digital, wd, xxxxxxxx,

Latest Articles

  • Aruba/HP/Dell IAP Wireless Controller Common Default Passwords
  • Debian, Mint Ubuntu how to remove package and associated config files
  • Linux Grub not booting the intended kernel solution in Debian, Mint, Ubuntu how to specify which kernel to boot by default
  • QEMU KVM Keyboard Problems Not Working Right Repeating Characters, Ctrl+C Copy and Paste not working right when using PS2 mouse in guests Solution
  • Linux how to compile binary with static sharedobjects embedded instead of dynamic to use on multi-distributions and avoid glibc compatiblity issues
  • /bin/sh: msgfmt: not found error solution on Linux Compilation Ubuntu Debian Mint Centos
  • Mikrotik RouterOS CHR/ISO Basic and Quick Setup Howto Guide
  • qemu 4 compilation options
  • CentOS 7 8 PXEBoot Netinstall Not Working Solution "Pane is dead "new value non-exisetnt xfs filesystem is not valid as a default fs type"
  • CentOS 6 EOL yum repo won't work Error: Cannot find a valid baseurl for repo: base Solution
  • CentOS 7 8 How To Disable SELinux
  • Wordpress How To Add Featured Image To Post in Hueman Theme
  • kdenlive full reset how to erase all config files
  • CentOS 7 8 yum error Trying other mirror. To address this issue please refer to the below wiki article
  • Microsoft Teams Linux - Calendar Doesn't Work Missed Meetings!
  • Scanner not working in Linux Ubuntu Fedora Mint Debian over the network? Use sane-airscan!
  • How To Boot, Install and Run Windows 2000 on QEMU-KVM
  • bash cannot execute permission denied
  • Huion and Wacom Tablets How To Install in Linux Mint / Ubuntu and make the stylus work properly
  • ffmpeg how to cut certain parts of video out