Hitachi HDD/Drive RMA Process Experience

The first Hitachi Deskstar 2TB 5K3000 drive I bought arrived DOA for whatever reason (not recognized by the BIOS or OS).  Perhaps it was shipping since I bought only 1 hard drive.  When I bought 4 through another Vendor, all 4 checked out fine.

I was worried about the RMA process because a lot of people have complained about Hitachi taking weeks to send out their hard drive and almost implied the warranty is useless.

I'm happy to report that my experience was great and quite easy.  Hitachi's system e-mailed me and their on-line status shows the progress of the RMA, whether or not they received the drive, and if they've shipped a new one back.

RMA number: 3xxxxxxx

The returned defective hard disk drive was received and the replacement hard disk drive was shipped.

RMA issued on 2011-09-09

Defective hard disk drive received on 2011-09-14

Replacement hard disk drive sent on 2011-09-15

Here's a convenient link to Hitach's RMA Process

http://www.hitachigst.com/portal/site/en/support/warranty/

Step 2 is handy to lookup your warranty status (shows if the product is under warranty and when it expires).


Once again I\'ve sent in 3 drives for RMA, they were shipped the next day.  I think that Western Digital takes far longer, it seems to take several days to get anything back from WD:

 

RMA number: 3xxxxxxxx

The returned defective hard disk drive was received and the replacement hard disk drive was shipped.

RMA issued on 2013-05-27

Defective hard disk drive received on 2013-06-28

Replacement hard disk drive sent on 2013-06-29


Tags:

hitachi, hdd, rma, experiencethe, deskstar, tb, doa, bios, os, shipping, vendor, complained, implied, warranty, mailed, ve, shipped, xxxxxxx, defective, disk, replacement, issued, hitach, http, www, hitachigst, portal, en, lookup, expires, western, digital, wd, xxxxxxxx,

Latest Articles

  • How To Upgrade Debian 8,9,10 to Debian 12 Bookworm
  • Linux dhcp dhclient Mint Redhat Ubuntu Debian How To Use Local Domain DNS Server Instead of ISPs
  • Docker dockerd swarm high CPU usage cause solution
  • Docker Minimum Requirements/How Efficient is Docker? How Much Memory Does Dockerd Use?
  • qemu-nbd: Failed to set NBD socket solution qemu-nbd: Disconnect client, due to: Failed to read request: Unexpected end-of-file before all bytes were read
  • apache2 httpd apache server will not start [pid 22449:tid 139972160445760] AH00052: child pid 23248 exit signal Aborted (6) solution Mint Debian Ubuntu Redhat
  • How to use the FTDI USB serial cable to RJ45 adapter to connect to the console on Cisco/Juniper Switch Router Firewall in Linux Ubuntu Debian Redhat
  • How To Setup Python3 in Ubuntu Docker Image for AI Deep Learning
  • How to Configure NVIDIA GPUs with Docker on Ubuntu: A Comprehensive Guide for AI Deep Learning CUDA Solution
  • Linux Ubuntu Mint how to check nameservers when /etc/resolv.conf disabled solution
  • Docker cannot work on other overlayfs filesystems such as ecryptfs won't start overlayfs: filesystem on '/home/docker/overlay2/check-overlayfs-support130645871/upper' not supported as upperdir
  • Linux How To Access Original Contents of Directory Mounted Debian Mint CentOS Redhat Solution
  • ecryptfs how to manually encrypt your existing home directory or other directory
  • How to Reset CIPC Cisco IP Communicator for CME CUCM CallManager
  • Internet Explorer Cannot Download File "Your security settings do not allow for this file to be downloaded." Security Settings Solution
  • Linux How To Upgrade To The Latest Kernel Debian Mint Ubuntu
  • Firefox how to restore and backup saved passwords and history which files/location
  • Linux How To echo as root solution to use tee permission denied solution Ubuntu Debian Mint Redhat CentOS
  • Linux how to keep command line bash process running if you are disconnected or need to logout of SSH remotely
  • Linux swapping too much? How to check the swappiness and stop swapping